Shipping Time:

Return / Refund Policy:

• Contact our returns department at Returns@DogRunKennel.com immediately for a Return Authorization Number, and Return Shipping Address. Return your purchase in its original packaging within 10 days upon receipt with the Return Authorization Number clearly marked on the outside of the box. Please do not send back packages without prior authorization, as they will be refused.
• Returns must include all components of the original manufacturers packaging.
• Returns must include the original invoice so we can properly and quickly process your refund.
• For your assurance, we suggest you send returns pre-paid and insured. We will NOT be responsible for returned packages that are lost in the mail.
• The customer is responsible for all delivery charges and they are non-refundable.
• If product damage has occurred and you feel that it was due to mishandling by the freight carrier, have box and/or merchandise inspected by delivering carrier and contact Customer Service immediately by calling us toll-free at 1.877.9DOGRUN (936.4786), or 561.616.3708. We will then file a claim. Please keep all packaging and product(s) until claim has been settled, at which time we will contact you.
• All products lost, or damaged during delivery and confirmed by delivering carrier as damaged at time of delivery, will be fully replaced without additional costs to the customer.
• All returned merchandise, unless it was damaged during delivery (see preceding notation), is subject to a 20% restocking/processing fee. This includes, but is not limited to, wrong item orders placed by customer, wrong shipping address given by customer, refused, or undeliverable merchandise. The customer is responsible for all return freight charges incurred in such cases.
• Our return center cannot process exchanges. If you have found another item that you would prefer over the one you have received, place a separate order for the new item and return the unwanted item for a refund.
• Items displaying wear and/or tear are not eligible for refund.

If the above instructions are followed, you should receive your Return Authorization Number, and the Return Shipping Address via email within 24-48 hours. Please allow 14-21 days (although it often takes less time) for your return to be inspected and the refund processed.

Please Note: Incomplete or Wrong Shipping Addresses - If an order is returned because of an incomplete address, incorrect address, is undeliverable or refused, the customer will be required to pay the restocking and return shipping costs. If you want to verify that the shipping address is correct, click here to use the USPS Zip Code verifier. Enter your address and if it verifies, i.e. you don't get an error message, then the address will work fine.

If you have any questions or specific concerns regarding our return policy, please contact Returns@DogRunKennel.com

Cancellation Policy:

Payment Methods:

• Credit Cards: We accept Visa, MasterCard, Discover and Diners Club Cards online, by phone or fax. Our phone hours are from 9:00AM-6:00PM, Eastern Standard Time, Moday-Saturday.
• Paypal online payments.
• Personal Checks: These should be mailed in and may take up to 10 business days to clear the bank, and for us to release your order.
• Money Orders, and Cashiers Checks: Orders are shipped out on the same day the payments are received.